Privacy Policy for Ciffly

Last Updated On: 30 April 2025

Welcome to Ciffly ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform, Ciffly, including our AI Chatbot services, Social Media Autopilot tools, and SEO Content Engine.

By using our services, you agree to the terms of this Privacy Policy.

1) Information We Collect

a. Information You Provide to Us:

  • Business details (name, address, website URL, industry)
  • Account registration details (email address, password, user preferences)
  • Training Data for AI Agents (documents, URLs, FAQs uploaded for bot training)
  • Social Media Credentials (access tokens for linked accounts like LinkedIn, X, etc.)
  • Payment information (billing address, payment method via secure processors)
  • Communication records when you contact our support team

b. Information We Collect Automatically:

  • IP address and device identifiers
  • Browser type and version
  • Usage data (interaction with AI agents, generated content statistics)
  • Chat logs and interaction history processed by your AI agents

c. Information from Third Parties:

  • We may receive information from connected social media platforms (e.g., user engagement metrics, public profile data) when you authorize integrations.

2) How We Use Your Information

  • To train and customize your specific AI Agents (Chatbot, Social, SEO)
  • To facilitate automated responses and content generation on your behalf
  • To provide, maintain, and improve our platform functionality
  • To process payments and manage subscriptions
  • To communicate updates, security alerts, and support messages
  • To ensure security, prevent fraud, and enforce our terms

3) Sharing Your Information

We may share your information with:

  • AI Model Providers: Anonymized data may be processed by third-party LLM providers (e.g., OpenAI, Anthropic, Gemini) solely for the purpose of generating responses. We do not allow these providers to train their foundational models on your private data.
  • Service Providers: Cloud hosting, payment processors, and analytics services that help us run Ciffly.
  • Business Partners: Only when you explicitly integrate a third-party tool (e.g., connecting your LinkedIn account).
  • Legal Authorities: When required by law or to protect our rights.

We do not sell your personal information or your proprietary business data.

4) Data Security & AI Safety

We implement industry-standard encryption and security measures. Your training data (PDFs, URLs) is vectorized and stored in secure, isolated environments. AI agents are configured with strict guardrails to prevent unauthorized data leakage, though no system can be guaranteed 100% secure.

5) Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information
  • Opt-out of marketing communications
  • Object to certain data processing activities

To exercise your rights, contact us at [Insert Contact Email Address].

6) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser settings.

7) Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8) Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy and update the "Effective Date" accordingly.

10) Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ciffly Support Team

Email: support@ciffly.com

Thank you for trusting Ciffly to help grow your business!